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Privacy Policy

Cookie Policy

In compliance with the legal duty of information established in Article 13 of Regulation (EU) 2016/679 and Article 11 of LOPD 3/2018, the following INFORMATION is provided regarding the personal data subject to processing, we inform you of the following: DATA CONTROLLER: For your information, and for the purposes legally prevented, we inform you that this insurance brokerage:
  • Complies with all the requirements established in the Law, being registered in the Special Administrative Register of Insurance Brokers, Reinsurance Brokers and their Senior Offices with the key number J3335, which you can check on the website of the General Directorate of Insurance and Pension Funds www.dgsfp.mineco.es
  • With a Professional Public Liability policy and a legally established financial capacity, all in compliance with the provisions of article 27.1, sections e) and f) in relation to the 3rd Transitional Provision of the 26/2006 Law.
  • It has an outsourced customer service department to deal with and solve any complaint and claim through E2K GLOBAL BUSINESS SOLUTIONS S.A., whose data are as follows: E2K CUSTOMER SERVICE, C/Marzo, 23, 02005, ALBACETE, email atencionalalcliente@e2kglobal.com, 967 663 901, fax. 902 11 49 14.


  1. Applicants or contacts who fill out a web contact form or quote request, and check the corresponding box, expressly consent and authorize their personal data to be collected and processed in order to maintain the relationship of mediation and professional advice for the coverage of the risks subject to insurance, including the corresponding profile analysis, as well as to manage the contracting of insurance policies and the monitoring of their execution, compliance and incidents that occur, and financial advice, including profile analysis. Your personal data will be used by insurance companies when necessary to provide the requested service, as well as to subscription agencies or other brokerages on a case-by-case basis.
  2. In the case of submission of forms, data collection will include the IP address of the computer from which the submission is made. Health data will be used, only if strictly necessary.
  3. If you consent it by checking the corresponding box, your personal data will also be used to send you information and advertising by any means (mail, sms, fax, letter, etc.) on products related to the insurance and financial activity that we consider that may interest you.
Personal data will be kept for the statutory limitation periods (five years from the customer’s withdrawal in general or a period of ten years from the completion of the life or investment proposal). Sólo serán comunicados a terceros por cumplimiento legal o autorización del propio interesado. This does not preclude the possibility of the treatments authorized by you in case of new hirings, advertising purposes, being this information kept while you do not exercise the right of erasure or opposition and thereafter during the statutory claim periods. Based on the information provided, analyses of your personal profile are carried out in order to provide you with effective advice. The data provided to the Companies or entities may be processed by them in order to make automated decisions, based on their risk analysis statistics. In that case, it would be decisions permitted by law, as it is necessary for the conclusion of a contract with the company or entity. The user of the WEBSITE www.acges.com will be solely responsible for the truthfulness and accuracy of the data provided, acting ACG MEDIACION S.L. in good faith as a mere service provider. In case of providing false data or third parties’ information without their consent, ACG MEDIACION S.L. reserves the right to the immediate destruction of the aforementioned data without notice in order to protect the rights of the holder. AUTHENTICATION: Law 26/2006 on Private Insurance and Reinsurance Mediation authorizes the Broker to process the data of the persons addressed to them without their consent:
  • Before signing the contract: to offer independent, professional and impartial advice, and to provide such data to the insurance or reinsurance company with which the corresponding contract was to be signed.
  • After signing the contract, and to provide the policyholder, the insured, and the beneficiary of the policy with the information they claim about any of the clauses of the policy, and assistance and counselling in the event of a claim.
All the other purposes have a legitimate basis in the consent, both those of the contract with this Brokerage as well as the policy or policies that may be signed. Likewise, your consent is the basis of the advertising processing that you authorize, and in any case the withdrawal of that consent conditions the execution of the Mediation contract.


Personal data will only be disclosed to third parties to comply with legal obligations, for example, to the Tax Agency, or to insurance companies, subscription agencies or other brokerages to the extent necessary for insurance quotes, policy subscription or its execution. Likewise, in those cases that the regulations determine, they will be communicated to the Ministry of Justice as the body in charge of the Registry of Insurance Contracts. In the event that quotes are requested or policies are taken out with foreign insurance companies outside the European Economic Area, transfers of international data will be covered by the European Data Protection Rgulation, or the EU-US Privacy Shield Agreement.

Security measures

ACG MEDIACION S.L. is committed to complying with its obligation of secrecy of personal data and its duty to store them and shall take all technical and organisational measures to ensure the security of personal data and to prevent their alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed. The website of ACG MEDIACION S.L. uses cookies. The website has information security measures, for example: firewalls, access control procedures and cryptographic mechanisms in order to prevent unauthorized access to the data provided.


Anyone has the right to revoke their initial consent, to request access to personal data of their concern, to request their rectification or deletion, to request the limitation of their processing, to avoid their processing (if there is a public interest or legitimate interest) and/or the right of portability. In all cases you can exercise your rights by sending an email to info@acges.com, attaching your ID. Anyone can lodge a complaint with the Spanish Data Protection Agency, and the forms are available at www.agpd.es if they consider that their rights have not been satisfied. With regard to the purposes of advertising processing authorized by your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to withdrawal.